1. About This Policy

Bridgewell Home Support (“Bridgewell,” “we,” “our,” or “us”) is a home care company based in Salmon Arm, British Columbia, Canada. We are committed to protecting the privacy and personal information of our clients, their families, website visitors, and anyone who contacts us.

This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the British Columbia Personal Information Protection Act (PIPA), SBC 2003, c. 63. As a provincially regulated business operating wholly within BC, PIPA is our governing privacy legislation.

By using our website at bridgewellhomesupport.com, contacting us, or engaging our services, you consent to the practices described in this policy.

2. Who Is Responsible for Your Information

Bridgewell Home Support is responsible for the personal information we collect and holds. Our designated Privacy Officer is:

Torsten Bond
Bridgewell Home Support
Salmon Arm, British Columbia, Canada
📞 (250) 961-3508
✉ info@bridgewellhomesupport.com

If you have any questions or concerns about this policy or how we handle your information, please contact us directly.

3. What Personal Information We Collect

We collect only the personal information that is necessary for the purposes described below. This may include:

From clients and their families:

• Full name, address, and contact information (phone, email)
• Health and care needs relevant to providing home support services
• Emergency contact information
• Scheduling preferences and service requirements
• Billing and payment information

From website visitors and contact form submissions:

• Name and contact information provided voluntarily through forms
• Message content and service inquiries
• Basic usage data collected automatically (see Section 7 — Cookies)

We do not collect sensitive information such as Social Insurance Numbers, financial account details beyond what is needed for billing, or information about protected characteristics unless directly relevant to the care services requested.

4. Why We Collect Your Information

We collect and use personal information only for purposes that a reasonable person would consider appropriate. These purposes include:

• Providing, coordinating, and delivering home support services
• Responding to inquiries and scheduling consultations
• Processing billing and payments for services rendered
• Communicating with clients and family members regarding care
• Maintaining accurate service and care records
• Improving our website and services
• Complying with applicable legal obligations

We will not use your personal information for purposes beyond those stated here without first obtaining your consent.

5. Consent

Under BC PIPA, we are required to obtain your consent before or at the time we collect personal information — unless an exception applies under the Act. In most cases, your consent is implied when you contact us, complete a form, or enter into a service agreement with us.

For sensitive information related to health or care needs, we obtain express consent before collection.

You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting our Privacy Officer. Please note that withdrawing consent may affect our ability to provide certain services.

6. How We Share Your Information

Bridgewell Home Support does not sell, rent, or trade your personal information. We may share information only in the following limited circumstances:

• Caregivers and staff: Information necessary to deliver your care plan is shared with our team members on a need-to-know basis.
• Service providers: We may use third-party tools (such as website hosting, email, or scheduling software) that process information on our behalf. These providers are bound by confidentiality obligations.
• Legal requirements: We may disclose information if required by law, court order, or to protect the safety of a client or third party.
• With your consent: We may share information with family members, physicians, or other parties you have authorized.

When personal information is handled by third-party service providers, we take reasonable steps to ensure it is protected to a standard consistent with this policy.

7. Cookies and Website Data

Our website may use cookies and similar technologies to improve your browsing experience and analyze website traffic. Cookies are small text files stored on your device.

We may collect:

• Pages visited and time spent on the site
• General geographic location (city/region level)
• Device type and browser information
• Referring website

This data is collected in aggregate and is not used to identify you personally. You can disable cookies through your browser settings at any time, though some website features may be affected.

Our website may use Google Analytics or similar tools. Google’s privacy policy is available at policies.google.com/privacy.

8. How We Protect Your Information

We take the protection of your personal information seriously. We use reasonable physical, organizational, and technical safeguards to protect your information against unauthorized access, disclosure, alteration, or destruction.

These measures include:

• Secure, password-protected systems for storing client records
• Limited access to personal information on a need-to-know basis
• SSL/HTTPS encryption on our website
• Regular review of our privacy and data security practices

No data transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

9. How Long We Keep Your Information

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Client service records are typically retained for a minimum of 7 years following the end of the service relationship, in accordance with standard business and legal requirements in British Columbia.

When personal information is no longer needed, we destroy or de-identify it securely.

10. Your Rights Under BC PIPA

As an individual whose information we hold, you have the following rights under the BC Personal Information Protection Act:

• Right to Access: You may request access to the personal information we hold about you. We will respond within 30 days of receiving your written request.
• Right to Correction: If you believe information we hold is inaccurate or incomplete, you may request a correction.
• Right to Withdraw Consent: You may withdraw consent for the collection, use, or disclosure of your personal information at any time, subject to legal or contractual limitations.
• Right to Complain: If you have concerns about how we handle your information, you may contact our Privacy Officer or file a complaint with the Office of the Information and Privacy Commissioner for British Columbia (OIPC BC).

To exercise any of these rights, please contact:

Torsten Bond — Privacy Officer
📞 (250) 961-3508
✉ info@bridgewellhomesupport.com

11. Complaints to the OIPC BC

If you are not satisfied with our response to a privacy concern, you have the right to file a complaint with the Office of the Information and Privacy Commissioner for British Columbia:

Office of the Information and Privacy Commissioner for BC
PO Box 9038 Stn Prov Govt
Victoria, BC  V8W 9A4
📞 250-387-5629
🌐 www.oipc.bc.ca

12. Third-Party Links

Our website may contain links to third-party websites (such as social media platforms). We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party site you visit.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised effective date. We encourage you to review this page periodically.

Continued use of our website or services after changes are posted constitutes your acceptance of the revised policy.

14. Contact Us

For any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us:

Bridgewell Home Support
Salmon Arm, British Columbia, Canada
📞 (250) 961-3508
✉ info@bridgewellhomesupport.com
🌐 bridgewellhomesupport.com